Coaching Moment Finder
The critical 2 minutes from the hour-long call, found automatically
Your team records 500+ hours of calls per month. You can review maybe 5%. This skill finds the coaching-critical moments — competitive mentions, objection fumbles, pricing discussions, and missed buying signals — so you coach on what matters most.
INGREDIENTS
PROMPT
Create a skill called "Coaching Moment Finder". Process my team's call recordings and identify coaching-critical moments. Detect: objection handling (how did the rep respond?), pricing discussions (did they anchor value first?), competitive mentions (were they prepared?), discovery quality (did they uncover real pain or stay surface- level?), buying signals missed, and closing attempts. For each moment: timestamp, transcript excerpt, what happened, what ideal handling looks like, and coaching recommendation. Per-rep dashboard: coaching moments by category, trend over time, and comparison to team average. Generate weekly coaching summaries per rep with top 3 moments to review and specific improvement suggestions.
How It Works
The skill processes call transcripts and identifies moments that represent coaching
opportunities: where a rep handled an objection poorly, missed a buying signal,
discussed pricing without anchoring, or encountered a competitor they weren't prepared for.
What You Get
- Auto-identified coaching moments from all recorded calls
- Categorized by type: objection handling, pricing, competitive, discovery quality, closing
- Per-rep coaching dashboard: patterns in their calls
- Highlight reels: 2-3 minute clips of the most important moments
- AI-scored performance assessment per coaching dimension
- Peer comparison: how does this rep's discovery quality compare to top performers?
Setup Steps
- Connect your call recording tool (Gong, Chorus, Fireflies, Zoom)
- Define coaching priorities (what matters most for your team right now?)
- Set review frequency (daily for new reps, weekly for experienced)
- The skill processes recordings automatically and surfaces highlights
Tips
- Focus on 1-2 coaching areas per rep per month — don't overwhelm
- Positive coaching moments matter too — celebrate great objection handling
- Peer examples ("here's how Sarah handled the same objection") are powerful
- Track coaching moment frequency over time — improvement should be visible