Reply fast, assign ownership, and escalate until contact is made
New lead comes in, clock starts ticking. This recipe auto-acknowledges within seconds, assigns an owner, and escalates if nobody makes contact within your SLA window. No lead sits untouched.
Create an OpenClaw recipe for real estate teams that enforces a speed-to-lead SLA. On every new inbound lead (portal inquiry, web form, email, chat, open house sign-in): - Immediately acknowledge the lead via SMS or email (respect consent flags) - Create a contact task with a configurable SLA timer - Assign an owner using round-robin or rules (territory, price band, language, on-call) - Reassign if not accepted within Y minutes; escalate to team lead on breach - Handle quiet hours: acknowledge now, schedule task for next business window - Log all outbound touches to the lead record SMS template: "Hi {{first_name}} — thanks for reaching out about {{property_or_area}}. This is {{agent_name}}. Are you available for a quick 10-minute call today, or should I text you a few tour times?" Email fallback subject: "Quick question so I send the right options" My CRM is: [your CRM] My team roster is: [number of agents, routing preferences]
Every inbound lead (portal inquiry, web form, email, chat, open house sign-in)
triggers an immediate response sequence. The recipe acknowledges the lead,
creates a "contact within X minutes" task, assigns an owner from your roster,
and starts escalating if the window is missed.
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