Customer Inbox Triage
Respond faster across channels without duplicating work
Implement a triage system — tags, SLAs, templates, escalation rules — so customer service stays responsive even when the owner juggles multiple roles.
INGREDIENTS
PROMPT
Create a customer support triage workflow for my small business. Ask for: channels, hours of operation, common issues, and refund/exception policies. Output: - triage tags and SLAs, - canned responses for FAQs, - escalation rules (what requires owner attention), - a daily routine that takes <30 minutes total. Keep it simple and durable.
How It Works
Customer messages come from everywhere — email, DMs, phone, chat — and it's easy to
lose track or double-handle. This byte creates a triage taxonomy, response templates
for FAQs, escalation rules, and a daily 2-pass routine that keeps total support
time under 30 minutes.
What You Get
- A triage taxonomy (urgent / today / this week)
- Response templates for your top 10 FAQs
- Escalation rules (what requires owner attention)
- A daily 2-pass routine (morning + afternoon)
Setup Steps
- List your support channels and hours of operation
- Identify your top 10 recurring customer questions
- Define your refund, exception, and escalation policies
- Run the byte and load templates into your email or support tool
Tips
- The triage taxonomy is worth more than the templates — it prevents everything from feeling urgent
- Two daily passes (morning and afternoon) beat constant inbox checking
- Escalation rules protect your time — not everything needs the owner
- Keep it simple and durable; complexity kills adoption