Return Flow
Process returns in 60 seconds instead of 15 minutes
Automate the return workflow: check policy eligibility, draft or approve next steps, generate labels, queue refunds, update inventory, and notify the customer. Best used with review rules, not blind auto-approval.
INGREDIENTS
PROMPT
Automate return processing for my [Shopify/WooCommerce/Amazon] store. My return policy: [paste your return policy or describe rules — e.g., 30-day window, unworn items only, buyer pays return shipping on orders under $50]. For each return request: (1) check eligibility against my policy, (2) if approved, generate a return shipping label via [EasyPost/Shippo], (3) process the refund via [Stripe/PayPal/platform], (4) update inventory when the item is restocked, (5) send the customer a confirmation email. Flag anything outside policy for my review. Track return reasons and send me a weekly report on return rates and top reasons by product.
How It Works
Your Claw watches for return requests across your sales channels. For each
request, it checks your return rules, decides whether it qualifies for an
automatic next step, generates a return label if approved, and prepares the
refund flow once the item is received or your policy allows it.
What You Get
- Automatic return eligibility checks against your policy
- Return label generation via EasyPost or Shippo
- Refund queueing via Stripe, PayPal, or platform-native tools
- Inventory updates when returned items are inspected and restocked
- Return reason tracking by SKU and category
- Review flags for suspicious or out-of-policy requests
Setup Steps
- Define your return policy rules (window, eligible categories, exceptions)
- Connect your shipping API for label generation
- Connect your payment processor for refund actions
- Choose what can be auto-approved versus reviewed
- Run in review mode first to make sure the rules behave correctly
Tips
- Return reason data is often as valuable as the automation itself
- For apparel, track size-related returns by SKU to improve fit guidance
- Keep inspection and restock status separate from approval status
- Store credit can sometimes preserve margin better than immediate refunding
- Anything outside policy should create a clean review packet, not a guess