WISMO Resolver
Handle “where’s my order?” without opening every ticket by hand
WISMO — 'Where Is My Order?' — is one of the most repetitive ecommerce support requests. This recipe looks up tracking, drafts or sends a response, and escalates anything ambiguous to you.
INGREDIENTS
PROMPT
Set up customer service handling for my ecommerce store. Monitor my support inbox at [email/helpdesk] for incoming tickets. Classify each ticket: WISMO (order status), returns, product questions, or other. For WISMO tickets: look up the order in [Shopify/WooCommerce/Amazon], pull tracking data from the carrier or store tracking source, and draft or send a personalized response with the customer's name, order details, and current shipping status. For returns and product questions: draft a response using my store policies at [URL or paste policies]. Escalate anything delayed, exceptioned, or low-confidence. Send me a weekly summary of ticket volume and auto-resolve rate.
How It Works
Your Claw monitors incoming support tickets from email, helpdesks, or
platform inboxes. When it spots an order-status question, it looks up the
order, checks tracking, and prepares a personalized reply with the latest
status and next step.
What You Get
- Ticket classification for WISMO, returns, product questions, and other support types
- Tracking lookups via carrier APIs or your store's existing tracking data
- Personalized replies with order details and tracking links
- Draft-and-review or fully automatic response modes
- Escalation when the order is delayed, missing, or the signal is weak
Setup Steps
- Connect your support channel (Gmail, Gorgias, Zendesk, or platform inbox)
- Connect your store (Shopify, WooCommerce, or Amazon) for order lookups
- Provide carrier API credentials or use your store's built-in tracking
- Choose whether replies should be drafts or auto-sent
- Test with a few real tickets before widening the scope
Tips
- Start in draft-and-review mode for the first week
- Feed in your FAQ and shipping policy so the replies sound consistent
- Keep a clear escalation rule for lost packages, partial shipments, and carrier exceptions
- Pair this with proactive shipping notifications to reduce ticket volume upstream
- Review auto-resolve rate weekly so you can tighten the rules over time