Chargeback Defender
Auto-compile evidence and fight disputes before they cost you $2.40 per dollar
When a dispute hits, the hard part is collecting the right evidence fast. This recipe gathers order records, delivery proof, and customer messages into a processor-ready evidence pack for review or submission.
INGREDIENTS
PROMPT
Set up chargeback defense for my ecommerce store. Monitor for new disputes on [Stripe/PayPal/Shopify Payments]. When a dispute opens: (1) pull the original order details from my store, (2) pull shipping tracking and delivery confirmation, (3) pull customer communication from my support system, (4) compile an evidence package in the format the payment processor expects, and (5) alert me via [Telegram/Slack/email] with the review packet before submission. Track dispute win rates. Also flag incoming orders for manual review when they match the fraud signals I specify.
How It Works
Your Claw monitors for new disputes across your payment processors. When
one appears, it pulls order details, shipping tracking and delivery
confirmation, customer communication history, and any relevant policy
documentation, then assembles an evidence package in the format that
processor expects.
What You Get
- Dispute detection across Stripe, PayPal, and platform-native processors
- Evidence compilation: order details, tracking, delivery proof, and communication history
- Processor-specific formatting guidance or draft submissions
- Alerts with a review packet before final submission
- Win/loss tracking and dispute analytics
- Optional fraud-risk flags on new orders
Setup Steps
- Connect your payment processors
- Connect your store for order and shipping data
- Connect your support or email system for communication history
- Define the review workflow for dispute responses
- Test on historical disputes before trusting it on live ones
Tips
- Fast assembly matters because response windows are short
- Delivery confirmation is strong evidence for 'item not received' cases
- Keep customer communication accessible and searchable
- Not every case is worth fighting — track win rate by dispute type
- Use fraud flags as triage inputs, not automatic rejection logic