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OpenClaw recipe

Lead Distribution and Workload Balancer

aka “Lead Routing Balancer

Route leads fairly and transparently, with audit trails

Smart lead routing that actually explains its decisions. Assigns leads based on territory, specialty, and capacity — then logs exactly why each agent was picked. Includes accept/decline flow and daily routing reports.

House RecipeWork5 min
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INGREDIENTS

📅Calendar✉️Email

PROMPT

Create an OpenClaw recipe that routes inbound real estate leads using configurable rules and capacity: - Apply rules in priority order: compliance/licensing → specialty match → capacity/availability → round-robin - Notify the assigned agent and require explicit accept within X minutes - Auto-reassign on timeout; log every routing decision with reasoning - Generate a daily routing summary for the broker or team lead - Route leads missing key data to an intake queue My CRM is: [your CRM] My team chat is: [Slack / Teams / other] Number of agents: [your count]

How It Works

Every unassigned lead runs through a priority-ordered rules engine: compliance

filters first, then specialty match, then capacity check, then round-robin among

eligible agents. The assigned agent gets a notification and must explicitly accept.

If they don't, the lead auto-reassigns. Every routing decision is logged with

the reasoning.

What You Get

  • Priority-based routing: compliance → specialty → capacity → round-robin
  • Accept/decline flow with configurable timeout
  • Full audit log for every routing decision (who, why, when)
  • Auto-reassignment on timeout or decline
  • Daily routing report for the broker or team lead
  • Intake queue for leads missing key attributes

Setup Steps

  1. Connect your CRM and team chat
  2. Define your agent roster: territories, specialties, capacity limits, OOO flags
  3. Set routing rule priority order
  4. Configure the accept window (default: 10 minutes)
  5. Set up the daily report delivery (email or chat)

Tips

  • Route leads with missing attributes to an "intake queue" instead of guessing
  • Use distance to listing as a tie-breaker when territories overlap
  • Review the daily report weekly to spot capacity imbalances
  • Keep the accept window short — leads go cold fast
  • Log capacity exclusions so agents understand why they were skipped
Tags:#real-estate#lead-routing#operations#audit#automation